Does Teri Jon have any retail stores?
We do not have a Teri Jon Store Front. If you place an order from our online site, all our dresses ship directly from our warehouse , and ship within 2 Business days.
You can find a large variety of our line at major retailers such as Saks Fifth Avenue and Neiman Marcus. We are also found at selected boutiques around the country. We do recommend contacting them directly to find out what their current inventory looks like.
How can I track my order?
Once your order is shipped you will be e-mailed a tracking number. You will be redirected from your email to your shipment status, or you can simply input your information under «Track your shipment» at the bottom of our website.
What credit cards do you accept?
Teri Jon accepts payments from all major credit cards and through Paypal.
Do you charge sales tax to my state?
Sales tax is collected in select states as required by law. You can see the exact sales tax on your order after entering your address information on the checkout page.
When will my credit card be charged?
Your credit card will be charged when you click "place order", this includes pre-order and back order items. Once you receive an order confirmation email, your order went through and your card was charged.
What does it mean when an item is on Pre-order/Back-order?
This means that although the styles are not currently in our warehouse, once the item comes in you will be the first to receive it! When an item is a pre-order or back-order, the ship date will be written, so you know exactly when your dress will ship. If you need the dress by a certain date, please place your order with an expedited shipping method.
We try to be as accurate as possible with our pre-order and back-order dates, there are estimated shipping dates and slight production delays may happen. If there are any delays with your pre-order or back order, you will be notified immediately.
Although this item is not shipping immediately, your credit card will get charged at check out,not when the item ships out.
How can I sign up to receive emails from Teri Jon?
On our homepage, there is an option to sign up for the Teri Jon Newsletter. Simply enter your e-mail address where it says "enter e-mail" and click "submit".
You can also like us on Facebook and follow us on Instagram to keep up with our latest news!
I am interested in a dress, how do I know my size?
Size charts are available on our website for many of our styles. The sizes of our items vary depending on the material, style, and cut of each dress. If you would like to see if your item does in fact have a size chart, simply click on the size and fit tab and then on item measurements. If the sizes are not listed, you can send an e-mail to [email protected]. In the e-mail, be sure to include the style number and sizes you are considering.
To accurately determine your size for a particular dress found at Terijon.com, we recommend that you measure your bust (1 inch below the armhole), waist (7 ½ inches below the armhole) and hip (15 ½ inches below the armhole) If you are between sizes, we recommend choosing the larger size for a more comfortable fit.
Additionally, our stylists are here to assist you and can gladly set up a complimentary consultation to discuss sizing and dress options.
Can I purchase additional fabric?
The option to purchase extra fabric is based on availability. Please note the availability is usually very rare. To ask about ordering the fabric from a specific dress/gown, send an e-mail to [email protected] with the subject "Fabric". Be sure to include the style number of the dress/gown and the amount of fabric you wish.
Please Note: All fabric orders must be a minimum of 1 yard. Each yard costs $50.00
If we’re unable to fulfill your fabric order, we do suggest you visit moodfabrics.com as they have a large variety of fabrics and trimmings.
I’d like this dress in a different color or length, can you custom make it for me?
Many of the Teri Jon dresses and gowns come in multiple colors and styles. Every week, we update the site with new products and colors. To find out if your dress comes in another style or color, give us a call at (212) 398-0657, or send an e-mail to [email protected].
At the moment we do not offer any single dress customizations.
Are you hiring?
Thank you for an interest in a career at Teri Jon. To check for available careers, e-mail Career Opportunities at [email protected]
How soon will my order ship?
Orders placed on a weekday before 3:00 p.m. (EST) will begin processing that day. Orders placed after 3:00 p.m. (EST) will begin processing the next business day.
Please allow 24-48 hours for your order to process before shipping. We are unable to redirect orders once items have been dispatched.
Please also be advised that in the current climate, there may be delays in processing and shipping items.
For orders placed on weekends or holidays, orders will begin processing on the next business day. Holidays and peak sales times may alter your shipment timeframe.
How much is shipping?
Our Shipping Rates within the United States are the following:
Standard, 5-10 Business days - $10.00
3-4 Business Day - $20.00
2 Business Day - $45.00
Overnight Priority - $80.00
Saturday Delivery - $105.00
How long will it take to get my package?
All our packages are shipped via UPS from NY Metro Area. For our standard shipping, delivery within the U.S. takes between 1-7 business days. Expedited shipping varies, depending on your selected shipping method, your order can deliver within 1-4 business days.
Can I have my package sent to a freight forwarding company or a P.O. box?
We do not provide delivery to freight forwarding companies. Unfortunately, our carriers are unable to deliver to APO/FPO addresses or P.O. boxes at this time.
When will get my order if I select overnight or 2-day shipping?
For our express shipping options, please note that standard processing times do apply.
All express orders need to be placed before 3pm (EST) for the order to be shipped within the same day and delivered within the next business day or 2 business days. Orders placed past 3:00 pm will ship the following business day.
Please be aware that if your order is placed on a Friday, the next business day will be the following Monday (Non-Holiday). Any Expedited orders placed during the weekend, will be shipped the following business day with the shipping method selected.Please email [email protected] if you have any specific delivery timing needs and we will do our best to accommodate you.
Do you offer Saturday Delivery?
Saturday Delivery is only available in select areas. At checkout, you will be given the saturday delivery option if your shipping address is part of these select areas.
Do you offer international shipping?
We ship worldwide. For international orders, shipping costs are determined at checkout.
Please note that additional custom fees, taxes, tariffs, duties, and brokerage fees in the country of delivery are charged at check out. These fees are the sole responsibility of the customer and are non-refundable.
Delivery times are also estimated at check out. Usually international orders can take from 4-10 business days to deliver depending on your location.
Why is my international order being delivered to New Jersey?
All Teri Jon International Orders will be processed from our New York City warehouse then shipped to our international facility within FedEx Cross Border in Saddle Brook, New Jersey. Once the package is shipped from FedEx Cross Border to you, you will be updated with tracking information.
Please note you will also recieve an email order confirmation from FedEx Cross Border in addition to a Teri Jon email.
Why do some items in my order ship at different times?
Some of our items online are pre-order styles while others are already in stock. If the dress you are ordering is a pre-order, the delivery date will be shown underneath the size box. Your order will ship automatically as soon as the item is in stock.
How long do I have to return or exchange an item?
Returns or exchanges will be accepted within 30 days from the date of package delivery.
What are the return or exchange parameters?
Items should be returned new, unused, with all Teri Jon tags still attached. Returns that are damaged, soiled or altered may not be accepted and will be sent back to the customer. Sale Items: Items that are listed as "Final Sale" are NOT returnable nor exchangeable.
I am an international customer. Can I exchange or return my order?
At this time we only accept returns on international orders. We do not currently offer exchanges but you are able to repurchase your same item in a new size.
How do I return or exchange an item?
Click on the button above to get started, and our easy process will walk you through the steps! You will need your order number and e-mail to begin the return process. Your order number can be found in your confirmation email, the order invoice included in your shipment, or by contacting our customer service team.
Do you provide a return shipping label?
We do not offer return labels at this time. Return shipping costs are covered at your own expense, including duties and taxes for international customers. Please ship the return package via your preferred shipping carrier. Shipping costs will NOT be refunded. We do not require insurance or express shipping, however, be sure to obtain a tracking number.
International Customers please contact [email protected] for return documents.
What address do I ship my return to?
Teri Jon Online
241 West 37th Street
ATT: Internet Department
New York, NY 10018
My order says it is ineligible for return, what do I do?
ALL terijon.com orders are eligible for returns within 30 days from the time you received your purchase for a full refund. If you are having this problem, it might be an issue on our end. Please e-mail us at [email protected], our team will be able to assist you. You are also able to ship your order back with your original invoice inside your box, only if you meet the return policy requirements.
What if I have no access to a printer?
Please include a copy of your original invoice inside your box, if you do not have your invoice, include your order number along with your contact information.
Are there restocking Fees?
If you are buying less than 4 items a re-stocking fee does NOT apply. Fee is only charged if all items are returned from your order of 4 or more items. If one or more of the dresses are kept, there is NO re-stocking fee. See breakdown below.
- 2% restocking fee is charged upon return of all 4 items
- 3% restocking fee is charged upon return of all 5 items
- 5% restocking fee is charged upon return of all 6 items
When will my exchange ship?
Your exchange order will be shipped once your return has been received and processed at our warehouse. We will try to accomodate your even exchange requests according to our availability. If for any reason, the item you selected is not available, our customer service team will get in contact with you.
Please be advised that exchanges may take up to 15 business days to process. After processing time, your exchange will be delivered to you within 5-7 business days. If you have any special requests or wish to cancel your exchange please contact us.
When will I get my refund?
Once your tracking informs you that we have received your return, please allow up to 15 business days from the delivery date for us to process your return. After your return is processed, your refund is immediately issued and you will receive an E-Mail confirmation of your return. Please note that refund times are dictated by card issuers and are outside our control. A full refund of merchandise to the original form of payment will be issued including sales tax, unless otherwise notated for store credit.
International customers, please note that Customs duties and sales taxes are non-refundable through Teri Jon. However, you may be able to recover these by contacting your local customs bureau directly. We recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
If you should need further assistance please contact us by phone: 212-398-0657 or by email: [email protected].