Help & FAQs –


Does Teri Jon have any retail stores?

We do not have a Teri Jon Store Front. If you place an order from our online site, all our dresses ship directly from our warehouse , and ship within 2 Business days.

You can find a large variety of our line at major retailers such as Saks Fifth Avenue and Neiman Marcus. We are also found at selected boutiques around the country. We do recommend contacting them directly to find out what their current inventory looks like.

How can I track my order?

Once your order is shipped you will be e-mailed a tracking number. You will be redirected from your email to your shipment status, or you can simply input your information under «Track your shipment» at the bottom of our website.

What credit cards do you accept?

Teri Jon accepts payments from all major credit cards and through Paypal.

Do you charge sales tax to my state?

Sales tax is collected in select states as required by law. You can see the exact sales tax on your order after entering your address information on the checkout page.

When will my credit card be charged?

Your credit card will be charged when you click "place order", this includes pre-order and back order items. Once you receive an order confirmation email, your order went through and your card was charged.

What does it mean when an item is on Pre-order/Back-order?

This means that although the styles are not currently in our warehouse, once the item comes in you will be the first to receive it! When an item is a pre-order or back-order, the ship date will be written, so you know exactly when your dress will ship. If you need the dress by a certain date, please place your order with an expedited shipping method.

We try to be as accurate as possible with our pre-order and back-order dates, there are estimated shipping dates and slight production delays may happen. If there are any delays with your pre-order or back order, you will be notified immediately.

Although this item is not shipping immediately, your credit card will get charged at check out,not when the item ships out.

How can I sign up to receive emails from Teri Jon?

On our homepage, there is an option to sign up for the Teri Jon Newsletter. Simply enter your e-mail address where it says "enter e-mail" and click "submit".

You can also like us on Facebook and follow us on Instagram to keep up with our latest news!

I am interested in a dress, how do I know my size?

Size charts are available on our website for many of our styles. The sizes of our items vary depending on the material, style, and cut of each dress. If you would like to see if your item does in fact have a size chart, simply click on the size and fit tab and then on item measurements. If the sizes are not listed, you can send an e-mail to In the e-mail, be sure to include the style number and sizes you are considering.

To accurately determine your size for a particular dress found at, we recommend that you measure your bust (1 inch below the armhole), waist (7 ½ inches below the armhole) and hip (15 ½ inches below the armhole) If you are between sizes, we recommend choosing the larger size for a more comfortable fit.

Additionally, our stylists are here to assist you and can gladly set up a complimentary consultation to discuss sizing and dress options.

Can I purchase additional fabric?

The option to purchase extra fabric is based on availability. Please note the availability is usually very rare. To ask about ordering the fabric from a specific dress/gown, send an e-mail to with the subject "Fabric". Be sure to include the style number of the dress/gown and the amount of fabric you wish.

Please Note: All fabric orders must be a minimum of 1 yard. Each yard costs $50.00

If we’re unable to fulfill your fabric order, we do suggest you visit as they have a large variety of fabrics and trimmings.

I’d like this dress in a different color or length, can you custom make it for me?

Many of the Teri Jon dresses and gowns come in multiple colors and styles. Every week, we update the site with new products and colors. To find out if your dress comes in another style or color, give us a call at (646) 699-1009, or send an e-mail to

At the moment we do not offer any single dress customizations.

Are you hiring?

Thank you for an interest in a career at Teri Jon. To check for available careers, e-mail Career Opportunities at

Black Friday/Cyber Monday Sale: 

Please note that all items included on our Black Friday and Cyber Monday Sale are FINAL SALE ONLY. 

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