Return Policy – Terijon.com

Returns & Exchanges

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How long do I have to return or exchange an item?

Returns or exchanges must be sent back within 14 business days of package delivery.

What are the return or exchange parameters?

Items should be returned new, unused, with all Teri Jon tags still attached. Returns that are damaged, soiled or altered may not be accepted and will be sent back to the customer. Sale Items: Items that are listed as "Final Sale" are NOT returnable nor exchangeable.

Without exception, we will not offer refunds or exchanges for garments that come back with makeup, deodorant marks, missing tags, alterations, snags, rips, tears, pet hair, odors, stains, or any other type of damage or signs of wear.

All returns must be issued through our return center, otherwise, the return will not be accepted by our return department. You can access our return center through this link.

I am an international customer. Can I exchange or return my order?

At this time we only accept returns on international orders. We do not currently offer exchanges but you are able to repurchase your same item in a new size.

How do I return or exchange an item?

Click on the button above to get started, and our easy process will walk you through the steps! You will need your order number and your shipping zip code to begin the return process. Your order number can be found in your confirmation email, the order invoice included in your shipment, or by contacting our customer service team.

Do you provide a return shipping label?

We do offer return labels at this time. When you initiate a return through our website, we will provide you a  FedEx label for a $15 deduction off your refund. Original shipping cost will NOT be refunded. Please note that if you do not use our return label, Teri Jon is not responsible for packages that are stolen, lost, or damaged during transit.

What address is my return being shipped to?

Teri Jon Online
241 West 37th Street
3rd Floor
ATT: Internet Department
New York, NY 10018

My order says it is ineligible for return, what do I do?

ALL terijon.com orders are eligible for returns within 14 business days from the time you received your purchase for a full refund. If you are having this problem and meet the return criteria, it might be an issue on our end. Please e-mail us at customerservice@terijon.com, our team will be able to assist you. 

What if I have no access to a printer?

Please bring your document to a FedEx Store and they will be able to print your return documents for you. If you are unable to do this, please contact our support team and we will be able to help you better. 

Are there restocking Fees?

If you are buying less than 5 items a re-stocking fee does NOT apply. Fee is only charged if all items are returned from your order of 5 or more items. If one or more of the dresses are kept, there is NO re-stocking fee. 

- A $200 restocking flat fee will be deducted from your refund 

When will my exchange ship?

Your exchange order will be shipped once your return has been received and processed at our warehouse. We will try to accommodate your even exchange requests according to our availability. If for any reason, the item you selected is not available, our customer service team will get in contact with you.

Please be advised that exchanges may take up to 10 business days to process. After processing time, your exchange will be delivered to you within 2-7 business days.If you need your item(s) sooner, we recommend placing a new order and sending your original items back for a refund.If you have any special requests or wish to cancel your exchange please contact us.

When will I get my refund?

Once your tracking informs you that we have received your return, please allow up to 15 business days from the delivery date for us to process your return. After your return is processed, your refund is immediately issued and you will receive an E-Mail confirmation of your return. Please note that refund times are dictated by card issuers and are outside our control. A full refund of merchandise to the original form of payment will be issued including sales tax, unless otherwise notated for store credit.

International customers, please note that Customs duties and sales taxes are non-refundable through Teri Jon. However, you may be able to recover these by contacting your local customs bureau directly. We recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Can I return my order in person or through a store?

All Terijon.com orders can only be returned by shipping them back to us. We do not accept walk in returns nor can you return orders back to any other retailers.

I bought a dress through a department store, can I return it to you?

We will only process returns and exchanges for items purchased through our website. Items purchased outside of terijon.com — either in-store or through another website — are subject to that specific retailer's return policy.

Black Friday/Cyber Monday Sale: 

Please note that all items included on our Black Friday and Cyber Monday Sale are FINAL SALE ONLY. 

 

If you should need further assistance please contact us by phone: 646-699-1009 or by email: customerservice@terijon.com.

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