How soon will my order ship?
Orders placed on a weekday before 3:00 p.m. (EST) will begin processing that day. Orders placed after 3:00 p.m. (EST) will begin processing the next business day.
Please allow 24-48 hours for your order to process before shipping. We are unable to redirect orders once items have been dispatched.
Please also be advised that in the current climate, there may be delays in processing and shipping items.
For orders placed on weekends or holidays, orders will begin processing on the next business day. Holidays and peak sales times may alter your shipment timeframe.
How much is shipping?
Our Shipping Rates within the United States are the following:
Standard, 5-10 Business days - $10.00
3-4 Business Day - $20.00
2 Business Day - $45.00
Overnight Priority - $80.00
Saturday Delivery - $105.00
How long will it take to get my package?
All our packages are shipped via UPS from NY Metro Area. For our standard shipping, delivery within the U.S. takes between 1-7 business days. Expedited shipping varies, depending on your selected shipping method, your order can deliver within 1-4 business days.
Can I have my package sent to a freight forwarding company or a P.O. box?
We do not provide delivery to freight forwarding companies. Unfortunately, our carriers are unable to deliver to APO/FPO addresses or P.O. boxes at this time.
When will get my order if I select overnight or 2-day shipping?
For our express shipping options, please note that standard processing times do apply.
All express orders need to be placed before 3pm (EST) for the order to be shipped within the same day and delivered within the next business day or 2 business days. Orders placed past 3:00 pm will ship the following business day.
Please be aware that if your order is placed on a Friday, the next business day will be the following Monday (Non-Holiday). Any Expedited orders placed during the weekend, will be shipped the following business day with the shipping method selected.Please email firstname.lastname@example.org if you have any specific delivery timing needs and we will do our best to accommodate you.
Do you offer Saturday Delivery?
Saturday Delivery is only available in select areas. At checkout, you will be given the saturday delivery option if your shipping address is part of these select areas.
Do you offer international shipping?
We ship worldwide. For international orders, shipping costs are determined at checkout.
Please note that additional custom fees, taxes, tariffs, duties, and brokerage fees in the country of delivery are charged at check out. These fees are the sole responsibility of the customer and are non-refundable.
Delivery times are also estimated at check out. Usually international orders can take from 4-10 business days to deliver depending on your location.
Why is my international order being delivered to New Jersey?
All Teri Jon International Orders will be processed from our New York City warehouse then shipped to our international facility within FedEx Cross Border in Saddle Brook, New Jersey. Once the package is shipped from FedEx Cross Border to you, you will be updated with tracking information.
Please note you will also recieve an email order confirmation from FedEx Cross Border in addition to a Teri Jon email.
Why do some items in my order ship at different times?
Some of our items online are pre-order styles while others are already in stock. If the dress you are ordering is a pre-order, the delivery date will be shown underneath the size box. Your order will ship automatically as soon as the item is in stock.