WHEN WILL I RECEIVE MY ORDER?
The shipping method you selected determines the amount of time it will take for you to receive your order. All United States packages are shipped with UPS, the options for shipping are: Standard (5-10 business days), 3-4 Business, 1-2 Business, Overnight and Saturday. International packages are shipped with FedEx Cross Border and the estimated time is calculated at checkout.
Please Note: If the order is placed after 1PM EASTERN STANDARD TIME, it will go out on the following business day. For example, if an order is placed at 4:30 PM on Friday, it will not go out until Monday.
HOW CAN I TRACK MY ORDER?
Once your order is shipped you will be e-mailed a tracking number. You can enter the tracking number into UPS or simply use the Teri Jon website.
TERIJON.COM RETURN POLICY?
If you are not 100% satisfied, you can return your order to our warehouse within ten (10) days from the time you received your purchase for a full refund. We believe that in order to have the best possible online shopping experience, our customers should not have to worry about returns or exchanges.
So, if for whatever reason you're not happy with your purchase, just go through our easy return process by following the simple steps listed on the corresponding return page.
All original tags must be attached to the garments in order for items to be returned. With Teri Jon's return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, make sure that the merchandise is in the same condition with the original tags attached.
HELP! MY ORDER SAYS INELIGIBLE FOR RETURNS WHEN I KNOW MY ITEM IS ELIGIBLE FOR RETURNS. WHAT DO I DO?
Although this may be what your order says, you need not worry. ALL terijon.com orders are eligible for returns within 10 days from the time you received your purchase for a full refund. Try the member login page and enter your e-mail address and the password created when the order was placed. If the problem persists, try logging in as a guest. If you are still seeing ineligibility for returns, please contact us at: 212.398.0657 MON-FRI 10AM-5:30PM EST or EMAIL us at: [email protected] for any additional concerns regarding your return.
TERIJON.COM SHIPPING POLICY?
Within the United States:
Standard, 5-10 business days ($10.00)
3-4 business days ($20.00)
1-2 business day ($45.00)
Overnight priority ($80.00)
Saturday Delivery ($105.00)
Outside the United States: Rates are determined during checkout depending on the ship to country. (we do not cover duties and taxes)
Important Shipping Information: We are unable to redirect orders once items have been dispatched. Teri Jon online can only deliver to physical addresses and does not deliver to P.O. boxes. All online orders are processed Monday thru Friday. Orders received on weekends, holidays and after 12pm noon Eastern Time will be processed on the next business day. For deliveries to U.S. addresses, please allow up to ten (10) business days for Standard delivery, and three (3) business days for Express delivery. Estimated delivery times and shipping rates for [non-U.S. addresses] will be calculated prior to completion of the purchase online.
DOES TERIJON.COM OFFER SATURDAY DELIVERY?
We do offer Saturday Delivery, but it is contingent on a few factors:
- We must be notified before Noon on Friday.
- The credit card used to place the order must be approved.
- The item must be in stock. (We CANNOT ship pre-orders via Saturday Delivery).
- Weekend Delivery must be available in the customer's area.
Please note: We ONLY offer Saturday Delivery if this is the delivery option selected on the order.
DOES TERIJON.COM OFFER EXPEDITED SHIPPING OUTSIDE OF THE U.S.?
The customer must compensate for expedited Shipping outside of the United States.
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately at (212) 398-0657, or send an e-mail to [email protected].
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
Teri Jon Online
241 West 37th Street
Att: Internet Department
New York, NY 10018
Items should be returned in their original packaging to ensure they are adequately protected in transit. Free collection does not apply to items returned from a different country to the original shipping destination.
Insurance and express shipping is unnecessary, we do however recommend getting a tracking number for your reference.
DOES TERIJON.COM SHIP INTERNATIONALLY?
Yes! We at terijon.com are proud to say that we offer international shipping in addition to U.S. shipping.
Please Note: You will be responsible for duties/taxes and customs.
WHEN WILL I RECEIVE MY INTERNATIONAL ORDER?
During the checkout process an ETA (Estimated Time of Arrival) is determined. Typically it takes about 10 business days for an international order to arrive.
WHAT ARE MY PAYMENT OPTIONS?
You can pay for your order using Paypal or any major credit card.
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged when you click "place order". If this is a pre-order item you will get an e-mail notification that the order went through and the expected delivery date. If we do not hear from you we will assume the delivery date is ok.
HOW CAN I SIGN UP TO RECEIVE E-MAILS FROM TERIJON.COM?
On our homepage, there is an option to sign up for the Teri Jon Newsletter. Simply enter your e-mail address where it says "enter e-mail" and click "submit".
I AM INTERESTED IN PURCHASING A DRESS. HOW DO I KNOW WHAT SIZE I AM?
Size charts are available on our website for many of our styles, but not all. The sizes of our items vary depending on the material, style, and cut of each dress. If you would like to see if your item does in fact have a size chart, simply click on the size and fit tab and then on item measurements. If the sizes are not listed, you can send an e-mail to [email protected] with the subject Size Chart. In the e-mail, be sure to include the style number and sizes you are considering.
To accurately determine your size for a particular dress found at Terijon.com, we recommend that you measure your bust (1 inch below the armhole), waist (7 ½ inches below the armhole) and hip (15 ½ inches below the armhole), which can then be compared to the website. If you are between sizes, we recommend choosing the larger size for a more comfortable fit.
Additionally, we are happy to assist you and can gladly set up a complimentary phone consultation to discuss sizing and dress options.
JOBS AND CAREERS
I HAVE RETURNED MY PURCHASE BUT HAVE NOT BEEN REFUNDED YET. WHEN WILL THIS CHARGE BE REFUNDED TO ME?
Receiving your refund:
Your refund will be credited to the original purchaser's credit card and will exclude shipping costs (with the exception of faulty items), which we deduct to cover the cost of our collection service.
If your order has been sent to a destination within the US, all sales taxes will be refunded. Outside the US, customs duties and sales taxes are non-refundable through TERI JON. However, you may be able to recover these by contacting your local customs bureau directly. We recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
Please Note: Refunds take up to ten (10) business days to complete depending on the processing time of your issuer. Due to the different policies between card issuers, we are unable to influence how quickly your credit card gets refunded.
HOW CAN I SHIP TO A PO BOX?
We at Teri Jon, unfortunately, do not ship to P.O. Box addresses. Please make sure you enter an address where someone can sign for the package.
WHY DO SOME ITEMS IN MY ORDER SHIP AT DIFFERENT TIMES?
Some of our items online are pre-order styles while others are already in stock. If the dress you are ordering is a pre-order, the delivery date will be shown underneath the size box. Your order will ship automatically as soon as the item is in stock.
Some of the dresses and gowns on terijon.com are preorder styles. This means that although the styles are not currently in our warehouse, once the item comes in you will be the first to receive it! When an item is a pre-order item, the delivery date will be written, so you know exactly when you will receive your dress. If you need the dress by a certain date, let us know and we will send it to you expedited air.
Although it is a pre-order item, your credit card will get charged during processing and not when the dress physically comes in stock.
For preorder items you will get an e-mail notification that the order went through, along with an expected delivery date. If we do not hear from you, we will assume the delivery date is okay.
I ORDERED A DRESS/GOWN, BUT WANT TO GET MORE FABRIC TO MAKE A STOLE. CAN I GET MATCHING FABRIC FOR MY DRESS/GOWN?
We do, in fact, offer the option to send extra fabric for our dresses and gowns based on availability! Please note the availability is usually very rare. To ask about ordering the fabric from a specific dress/gown, send an e-mail to [email protected] with the subject "Fabric". Be sure to include the style number of the dress/gown and the amount of fabric you want. For fabric availaibility, please email only. At this time we are unable to fulfill fabric requests over the phone.
Please Note: We ship a minimum of one yard of fabric, with a cost of $50.00 per yard.
DO YOU MAKE THIS DRESS IN ANOTHER STYLE/ COLOR?
Many of the Teri Jon dresses and gowns come in multiple colors and styles. Every week, we update the site with new product and colors. To find out if your dress comes in another style or color, give us a call at (212) 398-0657, or send an e-mail to [email protected].