Need help? Call us: 212.398.0657 212.398.0657

Return Policy

Domestic Returns/Exchanges

  • Post mark the package back within 2 weeks/10 business days of being received— For a full refund of merchandise to the original form of payment.
  • To be eligible for a return, items should be returned new, unused, with all TERI JON tags still attached. Returns that are damaged, soiled or altered may not be accepted and sent back to the customer.

Return Shipping: Customer pays shipping, we do not offer return labels at this time. Please send the return via your preferred shipping method at your own expense. Shipping costs will not be refunded. We recommend using the most cost effective option such as USPS (United States Postal Service), however customers are encouraged to use whichever shipping company is most convenient. We do not require insurance or express shipping, however be sure to obtain a tracking number.

  • Return Address:
    Teri Jon Online
    241 West 37th Street
    3rd Floor
    ATT: Internet Department
    New York, NY 10018

    This address is found as a sticker on the back of the invoice that is sent inside the box we sent with your order.

Sale Items: Items that are listed as "Final Sale" are NOT returnable or exchangeable. 

To start your return please click the pink box below "Start Your Return/Exchange"

Make a Return/Exchange

Re-Stocking Fees: 
If you are buying less than 4 items a re-stocking fee does not apply. Fee is only charged if all items are returned; if one or more of the dresses are kept, then there is no re-stocking charge. See breakdown below.

  • 2% restocking fee is charged upon return of all 4 items
  • 3% restocking fee is charged upon return of all 5 items
  • 5% restocking fee is charged upon return of all 6 items

Receiving Your Refund: 
A full refund of merchandise to the original form of payment will be issued, unless otherwise notated for store credit. All sales taxes will be refunded. You will receive an automated e-mail once we receive your return. Please allow up to 10 business days for your refund to be processed. This can vary between card issuers, and unfortunately we are unable to influence this. Once it is processed you will receive a confirmation email.

If you should need further assistance please contact us by phone: 212-398-0657 or by email: [email protected].

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